Fairytales

Customer Service

Exchange

Any item for exchange may be returned to Fairytales Bookstore shipping prepaid. We do not refund shipping. There will be a shipping fee if we return ship an item to you. We can exchange the item or offer a store credit. All items must be undamaged & in new condition in their original container. No item will be accepted without Return Authorization please CALL US FIRST to receive this.

Contact Information
Phone :1-844-320-9459
E-mail: info@fairytalesbookstore.com

Cash Refund

Any item for cash refund must be returned to Fairytales Bookstore shipping prepaid. A 15% restocking fee will be charged. All items must be undamaged & in new condition in their original undamaged container. No item will be accepted without Return Authorization see contact information.

Defective Items

Items found to be defective will be replaced by a like item at our discretion. Items will be picked up using a UPS Call Tag. No item will be accepted without Return Authorization see contact information.

Damaged Items

For items damaged in transit the shipper should be contacted upon receipt of the item. Keep all packaging & shipping material for the shipper's inspection. No item will be accepted without Return Authorization see contact information.

Incorrect Order/Item

In case an incorrect item or order is received please contact Fairytales Bookstore, all shipping will be at our expense. No item will be accepted without Return Authorization see contact information.

Shipping

Items Are shipped UPS or USPS Monday through Friday. Weekend orders will ship on Monday. Where possibly orders will ship within 24 hours. Expedited orders must be phoned in. No expedited orders accepted from the web.

All returns should contain this information in the shipping carton.

  1. Name
  2. Complete Address
  3. Daytime Phone
  4. E-mail Address (if available)
  5. Detailed description of the reason for return
  6. Return Authorization number and sales invoice

Return To:
Fairytales Bookstore
114 B. South 11th Street
Nashville, TN 37206